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Return Policy

Returns:
Our policy lasts 15 days. If over 15 days we'll evaluate each situation on a case by case basis to determine if an exchange or refund is warranted.

To be eligible for a return, your item must be in the same condition that you received it. Trying on the item is understandable, but if any damage occurs while doing so, it will have to be evaluated before refunding.  All items must be in the original packaging when returning. 

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@myexclusiveshoe.com.

Exchanges:
If you need to exchange or return an item, send us an email at info@myexclusiveshoe.com.

Shipping:
When shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We recommend the United States Postal Service (USPS).

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